Ability to look through and understand code (Ruby / Bash).Worked closely with large complex customer accounts.Enthusiasm for working directly with customers.Familiarity with some flavor of production-level virtual machine (e.g., VMware ESX, Xen, KVM).Prior experience providing technical support.General understanding of how modern web applications work.Manage urgent customer outages during business hours.Identify bugs and improvements in the GitHub Enterprise codebase.

Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.Effectively communicate technical information to customers and engineering groups at GitHub.Solve complex customer support tickets often involving Linux servers, source code, and web application issues.This role will require working non-standard working hours, including weekends and holidays. While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events. GitHub works remotely and asynchronously as much as possible. The position reports to an Enterprise Support Manager and works closely with other teams and leaders across the company. You don’t need to be a Git expert, but you do need to have technical experience and a passion for helping people. You'll also work with our engineering team to prioritize issues and development, and our documentation team to improve customer-facing resources. Tickets are usually opened by internal system administrators, and can include investigating load or networking issues, debugging application errors, and discussing feature requests. Your main responsibility will be to work with our customers via web interface, email, phone and chat to solve support tickets. We're looking for Enterprise Support Engineers in US/Canada region to support our GitHub Enterprise product installed and managed in the customer's virtualization environment. When our customers have problems, they contact us and it is our goal to help them as quickly and awesomely as possible.

More and more companies are using GitHub Enterprise, so the support team is growing.

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